Frequently Asked Questions
Please see the frequently asked questions bellow.
If you cannot find the information you’re looking for, you can always contact us.
How to place an order
Is there a setup fee?
No we do not charge a setup fee on our products (despite it being a common practice in our industry). There are no hidden charges either. You just pay for your selected products and shipping charges and nothing more.
Is there a minimum order quantity?
There is no minimum order quantity,you’re free to order just one. Our advanced and comprehensive production capabilities mean we are able to handle small quantities without the huge overheads, allowing us to pass on price benefits onto our customers. Our facilities also allow us to cater for large quantities, printing up to 18,000 sheets per hour at cost-effective prices.
Do I need to setup an account before designing and ordering?
No. However, the benefit of creating an account and logging in prior to customizing your items is that you are able to check your order status at your convenience.
How can I change the card stock that I have already chosen?
At the moment, we only offer S33 cardstock, changing it isn’t possible.
What is your pricing policy?
Though we make every effort to ensure all prices shown are accurate and up to date, errors can occur due to technical glitches. In the rare event that this should happen, MPCUSA.com reserves the right to correct prices with the appropriate notifications.
What payment methods do you accept?
Visa, MasterCard, and soon, PayPal.
Is it safe to use my credit card on your website?
Yes, absolutely! It’s in both your and our interest to ensure our service processes are safe and secure. Our website uses Secure Sockets Layer (SSL)* technology to ensure that your personal information and files submitted to us remain secure via network encryption. We use Stripe and Paypal, the most trusted and globally recognized third party payment gateways to process your payments. That means your credit card information is not captured nor stored on our servers.
Will I receive any confirmation on my online orders?
A confirmation email will be sent to you once we receive your order. We’ll also send you another email with tracking number and relevant hyperlinks to help you track your order once your products are shipped.
How do I use a coupon?
At the bottom of the checkout page, please enter your coupon code in the “Enter coupon code” box, and click “Redeem” button. Note, you may only use one coupon or discounted offer per order, and unless the coupon specifically includes shipping, shipping will not be included as part of the discount.
Why am I getting an invalid promotional code message?
Check that you have entered the code correctly and check the coupon validity/expiry date.
Are there any credit card transaction fees?
International credit card transactions may have international transaction fees (and a foreign exchange rate), which are generally a percentage of your overall purchase price. Please contact your credit card issuing bank for further details.
Operate from the US. Our business and payment system is still registered abroad.
Shipping / delivery info
Do you ship / deliver internationally?
Yes, we ship to almost everywhere around the world. Our customers come from all over the world. Directly from the United States.
What are your shipping / delivery options and costs?
We offer a variety of delivery options. Delivery costs will depend on your quantity and location which are presented to you at checkout.
On average, it starts at $6 and varies based on package weight and cards quantity for USA shipping and starts at $20 for international shipping.
How do I check / track the status of my order?
An email notification will be sent to your email address with a tracking reference number and hyperlink once your item has been shipped (in rare instances where tracking is not available, an email with shipment date will be sent to you accordingly). Alternatively, you can track your order by clicking the Order Status located on our homepage on the upper right if you have set up an account with us.
How can I track my order online?
Your shipment notification will provide a link allowing you to track your item on the postal service site. You may also track your order online on our site by clicking on “Order Status” found at the upper right of any page. It will provide you with information on the status of your order.
Is there an option to send my gifts to an address other than my billing address?
Yes, please leave the “Shipping address same as billing address” unchecked, and enter recipient address accordingly.
Can you deliver to P.O. Boxes?
Yes, but only within the USA.
We are also able to ship to military addresses such as APO and FPO addresses.
Will I be charged taxes upon delivery?
In the USA, no.
Internationally: It depends on where you are shipping to. Please check our shipping page tax and duty section for details.
Artwork / image / photo submission tips
What is pixel and how can I check the pixel adequacy of my artwork / image (photo)?
Pixel, or sometimes known as resolution, is the basic unit of measurement for digital images. A high-resolution image will result in a better print quality than a low-resolution image. In a nutshell, printing with low-resolution will result in a blurred print quality, while a high-resolution will result in clearer and sharper print quality.
To check pixel / resolution size of your artwork / image (photo):
- Windows: right click on your file, select “Properties” and look under “Details”
- Mac: right click on your file and select “Get Info”
- Photoshop: choose “Image” and then “Image Size”
The adequate image resolution will vary and will depend on the intended print size. Our online builder will display a message when you have selected an image that is below print requirements.
What format should I use?
Our online builder accepts files in .jpg, .png.
How do I resize an image to make it fit your card?
If the image file that you uploaded does not fit our card properly and you want to resize it to fit our requirements (shown on the right hand side of our card maker just below the big red “upload images” button), you can either resize it on your own computer’s image editing software or if you don’t have this available, you can resize them using online image editing tools such as http://www.picresize.com.
Can I use Black and White or Sepia images (photos)?
Not at the moment.
How can I submit my artwork / image (photo)?
You can upload your images straight from your computer via the upload feature located in the product page. If you do not have a digital image and need to have an image scanned, then please see below for scanning tips.
Can I use scanned images? And are there any tips for using scanned images?
The following is a list of images (photos) that DO NOT generally reproduce well:
- Out-of-focus or blurred
- Severe exposure issues (too dark or too light)
- Have been altered or cropped
- Scanned under 300 dpi
- Shared/stored images from public websites
- Images sent back and forth via email
- Cell-phone images (unless the camera is 5 mega pixels or above)
How to prepare images for print bleeding and what is the safe area for ensuring my design is not cut off?
Safe Area
The Safe Area is highlighted with a red dotted line and is 36 pixels each side based on a 300DPI image. Keep text and other important parts of your design, image, or photo inside the Safe Area! During the production of your product, some of the content outside the safe area may be cut off. Everything inside the safe area will be preserved. Note that the red dotted line will not be printed but for your reference only.
General
Do you ship internationally?
Yes, we ship to almost everywhere around the world. Our customers come from all over the world. Directly from the United States.
How long will it take to receive my personalized item?
Your personalized (Like Custom playing cards) item sent via standard shipping method should arrive in 3-5 business days (1 business days’ process + 3-5 business days in transit). We offer rush shipping by Express for additional charges. Orders with Rush handling will arrive in 2-3 business days.
How much does shipping cost and what are my shipping options?
We offer a variety of delivery options. Delivery costs will depend on your quantity and location which are presented to you at checkout.
On average, between $5 to $8 for USA shipping and $20-$28 for international shipping.
How will I know when my order has been shipped?
You will receive email notification that your item has shipped and will include tracking information to check the progress of your shipment through the postal system. The shipping notification will be sent to the email address you provided to us when ordering. There are instances when tracking is not available. In those cases, an email will notify you of the date of shipment only.
How can I track my order online?
Your shipment notification will provide a link allowing you to track your item on the postal service site. You may also track your order online at MPCUSA.com by clicking on “Order Status” at the upper right of our home page. It will provide you with information on the status of your order.
Can I send my personalized gift to an address other than my billing address?
Enter your desired address in the shipping address section if you want to send a gift to someone else. If your shipping address is the same as your billing address, simply put a tick in the checkbox labeled “Shipping same as billing address”.
Can I ship my item to P.O. Boxes?
Yes, but only within the USA.
We are also able to ship to military addresses such as APO and FPO addresses.
